Terms of Use
Contents:
The “Terms of Use” together with both the “Privacy Policy” and the “Cookies Policy”, apply to any sale of products or services (hereinafter “Products or Services”) carried out by the Company under the name “EPSILON DEVELOPMENT & COMMERCIAL”. PROVISION OF SERVICES SOLE SHAREHOLDER SOCIETE ANONYME “based at 86 Vouliagmenis Ave., Glyfada, 16675, with No. Μ.Α.Ε. 55374 / 01NT / B / 03/203, Company Registration Number 122144801000, with T.I.N.: 999662849, registration number of suppliers of article 4 par. 12: 951/13 (hereinafter the “Company”) through its online store tripokaridos.store (hereinafter “Online Store”).
Purchase Terms & Conditions
Register
The User of the online store (hereinafter “User” or “Customer”), before starting the process of submitting his/her order, may register in the online store therefore performing secure transactions. The online store registration and process requires name, surname, shipping address, billing address, contact phone and email. This information remains confidential. The Company reserves the right to use provided personal data to communicate updates on new products or offers. If at any time the User wishes to cancel his/her registration from the company’s list, he/she can do so by sending an email to info@tripokaridos.store requesting the deletion or change of his/her personal information.
Order, Submission and Acceptance
Online Order
To order products or services online the User must complete the online order form and submit it electronically. Before placing the order (checkout), the Customer receives through a link, knowledge of the terms relating to the sale of products and/or services. Only if the User agrees to the terms by selecting the check box “I have read and agree to the website terms and conditions the Customer expressly and unreservedly states that before submitting his/her order, he/she received with a clear and understandable way, knowledge of the following information:
By sending an order to the Company, the Customer promises to purchase the selected goods and/or services and at the same time accepts all related charges as described in the order. The Customer is entitled to a refund in case none of the above exist.
Confirmation of receipt of electronic order – Preparation of sale
The order is not binding to the Company, before the Customer receives confirmation of the acceptance of the order by the Company, as described below.
When the Customer receives an order status notification update with the indication “Your order in the Tripokaridos store has been received!” then and only then the order is considered to have been received by the Company. Order status updates appear on the User’s screen and are emailed to the contact email address entered or registered by the Customer.
The Customer must check for the email sent by the Company and immediately inform the Company (no later than 2 hours from the time of receipt of the electronic notice) in writing, for any mistake, otherwise the order will be executed as submitted including all related terms and conditions and as such will apply to the Sales Contract.
During processing of the registered order, product availability is confirmed. In case the availability or delivery time is different from the one indicated on the product page, the Customer will be notified accordingly. In particular, the Company will notify the Customer via email for any changes in product availability, price, product characteristics or features etc. if misrepresented on the online store. After all aspects of the sales contract are performed a confirmation email will be sent to the Customer and will serve as an acceptance of the order. This e-mail will explicitly confirm the content of the order, the total price and the estimated delivery time of the order, as it became known to the Customer, already before the submission of the order. The order and the sales contract are considered binding to the contracting parties (Customer – Company), only by sending and receiving the above e-mail with the indication: “Your order is shipped”.
The status of the order is being always updated. The Customer is obliged to check the status of his/her order and to immediately inform the Company in writing, for any error in the order, otherwise the information mentioned in the Order Acceptance Confirmation will be applied to the sales contract.
Limitations of Liability
In the context of good faith and transactional ethics, the Company is not obliged to accept an order and enter into a sale of products and/or services, which due to typo or computer error, appear in the online store with an incorrect price, ie lower or higher than the current one during that period. If in the order such an error in the price occurs only in a part of the ordered products, then the order is valid and executed normally for the other products and is considered incomplete for the products in which the error occurred, unless the items in the order are relevant, they are going to be used as a whole and operate as a unit with each other and the Customer states that the partial fulfillment of the order does not serve his/her needs or interests, so the Company must cancel the entire order.
In case of incorrect shipment of non-ordered products or services, their unconditional receipt or failure to inform the Company and return of products cannot be considered as consent, acceptance or declaration of intent to purchase them. In case return is requested by the Company and the Customer is late to return these products, for a period of more than seven calendar days, then this refusal constitutes a statement of intent to purchase the items, the order is considered confirmed and the Customer must pay their value.
Product availability
The Company reserves all rights regarding availability of its products and may not accept an order if one or more products are unavailable at the time of the order. Consequently, a sale contract is not valid prior to acceptance of the order by the Company. Any payments will be returned to the Customer without delay to the indicated bank account.
The Company keeps the Customer always informed about the estimated delivery date depending on the circumstances. In any case, the Company promises to deliver the ordered product(s) within thirty days as from the receipt of the confirmation of the order. Due to extraordinary circumstances a product may be made unavailable, in which case the Company reserves the right to inform the Customer about such unavailability or for a rescheduled (new) delivery date, if there are reasons associated with the delay in delivery. In this case, if the Customer deems the delay of the transaction unprofitable, he/she is entitled to unilaterally cancel the order with a written statement (via email to orders@tripokaridos.store ). If the order is canceled, the sales contract is terminated, the Company must return the amount paid in full and without undue delay, to the indicate Customer bank account.
Partial Availability
If part of the products contained in the order are unavailable, the rest of the order is executed normally. In case the unavailable products are relevant to the available ones and are meant be used as a whole and the Customer declares that the partial execution of the order does not serve the needs or its interests, the Company will cancel the entire order.
Delivery
Place of Delivery
If the Customer chooses to pay for his order by credit card, the identity document and his/her credit card must be presented upon delivery of the Product by the partner carrier. (Different countries and different carriers may have special terms. Please check their website before delivery date.)
Delivery to the place specified by the Customer: When the order is prepared and ready to be shipped the customer is informed electronically. Shipping fees are calculated based on the Customer’s order. The Company holds no responsibility of any incorrect registration or typo errors resulting in incorrect calculation of shipping fees. It is noted that the Customer may choose shipping by his/her own means and cost also bearing the risk of transportation.
Courier Fees for deliveries in Greece
Delivery time
The delivery time of the sold products and services is determined in the order depending on the availability, is confirmed in the acceptance of the order by the Company and is not more than thirty days from the time of preparation of the sale, unless there is a special agreement between the parties, which is confirmed in writing, by email.
Force majeure
The Company shall not be held liable and is entitled to an extension of order execution time for any delay or failure in execution of the order (including delivery from any cause beyond its control and without its fault or negligence including, without limitation, acts of nature, acts of civil or military authority, government regulations, embargoes, epidemics, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, work stoppages, power blackouts, volcanic action, other major environmental disturbances, or unusually severe weather conditions (collectively, a Force Majeure Event). Inability to secure products or services of other Persons or transportation facilities or acts or omissions of transportation carriers shall be considered Force Majeure Events to the extent any delay or failure in performance caused by these circumstances is beyond the Party’s control and without that Party’s fault or negligence. If such incidents last for more than two months, the contract of sale may be terminated by either party without compensation. If the Customer deems that he has no interest in the execution of the order, he is entitled to terminate the contract of sale and the Company is obliged to return the price, as well as any other amount paid under the contract of sale.
Products are shipped throughout Greece using a courier service. The Company cooperates with the company Tachydema for the transport of products. Tachydema also serves shipping outside Greece through DHL.
The orders that are registered until 14:00 Monday to Friday (excluding public holidays), are executed and are delivered to the courier company on the same day. (Excludes cases mentioned in the terms of purchase, such as availability, etc.). Orders placed on Friday and after 14:00 or during the weekend, are delivered to the courier company for shipment on Monday (excluding public holidays).
Deliveries are made throughout the day from 09:00 to 18:00.
In case the Customer requests the delivery of his order to take place beyond the delivery times as stated in the online store, the maximum time frame for delivery is 7 days from the day of completion of the order.
Indicative delivery time * (Business days)
Inside the City (Athens) 1 day
Within the Region (Attiki) 1-2 days
Land Destinations 1-2 days
Island Destinations 1-3 days
Inaccessible Areas 1-5 days
* Delivery time is indicative, concerns working days from the date of departure from Athens and may vary depending on local conditions.
Within the City – Concerns the receipt, transportation and delivery of shipments within the same city. Shipments within the prefecture of Attica (from South Attica to South Attica) are considered Within the City with the exception of some inaccessible areas.
Within Region – Concerns the receipt, transportation and delivery of shipments within the same region.
Land Destinations – Concerns the receipt, transportation and delivery of shipments to Land Destinations.
Island Destinations – Refers to the receipt, transfer and delivery of shipments to Island Destinations of the Tachydema network. Inaccessible areas – Areas outside the boundaries of the main cities of the Tachydema network are characterized as inaccessible destinations.
For further information please follow this link https://www.taxydema.gr/
Payment
The amount of cash on delivery is 2€ per order. According to the current tax provisions, from 01/01/2013 the documents over 500€ (including VAT) to individuals (retail receipt) and 500€ (excluding VAT) for documents to professionals / companies (sales invoice) are paid ONLY:
By bank deposit / wire transfer to the store bank account
By debit or credit card
Account: 149-00-2320-007600
IBAN: IBAN GR7401401490149002320007600
Deposit description: Order number with Surname and send to
Fax: 210-9469677 or email to orders@tripokaridos.store
Account: 0026.0195.92.0200124748
IBAN: GR 5402601950000920200124748
Deposit description: Order number with Surname and send to
Fax: 210-9469677 or email to orders@tripokaridos.store
Account: 121470568-86
IBAN: GR3901101210000012147056886
Deposit description: Order number with Surname and send to
Fax: 210-9469677 or email to orders@tripokaridos.store
Account: 5092-047315-071
IBAN: GR6101720820005082047315071
Deposit description: Order number with Surname and send to
Fax: 210-9469677 or email to orders@tripokaridos.store
For the purchase order to be executed and processed as quickly as possible, the Customer shall mention the order number and his/her name in the deposit slip/transfer. The company will proceed with arranging the delivery of the products, after the transaction is identified in its account.
The products remain at the Company’s property until the final and complete payment of their price is received.
Use of coupon
In order to redeem a coupon the Customer during checkout needs to fill in the coupon code on tripokaridos.store related field. By filling in the code, the corresponding amount is deducted from the total cost of the products of the order (excluding shipping and cash on delivery charges). The offers that are valid from time to time in the online store are independent, are not combined with any other offer or promotion and are valid only for purchases from the online store. Coupons from organizations cannot be redeemed in the online store.
Right of withdrawal from distant contracts under Greek Law 2251/1994 (as amended and in force) – Return of products
The Customer can easily return the products he/she has bought from the online store within fourteen calendar days from the date of receipt. The Customer may return the product(s) at his/her own expense, to 387, Syggrou Avenue, Paleo Faliro, 17564, Greece.
In any case, before returning the products, the Customer shall contact a representative of the Company, either by phone (Tel: +30 210 9469677) or by sending an e-mail to orders@tripokaridos.store. In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:
Additionally in order for the product to be returned, the original purchase document (e.g., retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are recorded on the purchase document.
The right of withdrawal does not apply to:
Claims due to defect or lack of contracted property
The withdrawal, as described above, does not apply to defective products or products in which there is a lack of the agreed quality, which is covered by their respective warranties.
Seller’s liability for actual defects or lack of agreed properties
In case of liability of the Company for a real defect or for lack of contracted characteristic or function of the product (“legal guarantee”), the Customer is entitled at his/her choice: to request free of charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, to request a price reduction or to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a characteristic or function to be considered contracted, it must have been agreed in writing. If the Customer chooses the repair or replacement of the product, the Company shall do so at a reasonable time.
The above Customer rights (Law: AK 540) expire after two years when the product concerned is a mobile phone.
In any case, if the Customer finds a defect, he/she has the option to contact the online store immediately after delivery the same day or the next business day at 210 9469677 or email orders@tripokaridos.store. If a product is declared defective by the Customer, the Company expressly reserves the right to check the product by competent technicians.
Limitation of Liability
The Company is released from the aforementioned obligations in case the lack of functions/characteristics were communicated to the client before the sale. In addition, the Company does not provide a guarantee, nor does it guarantee protection for the suitability of a sold product for any specific reason.
Supplier Liability and Guarantee
New products with a long shelf life (“durable consumer goods”) must be accompanied by a written guarantee (“commercial guarantee”) from the manufacturer of the product or the company that imported the product into the EU, or the company appearing as a manufacturer (“Supplier”). The basic terms of the commercial guarantee are as follows:
– The existence of guarantee of the dealership and the proof of purchase of the device
– The fixed components of the device have not been altered, and
– The damage is not excluded from the manufacturer’s warranty form.
Personal Data
The Customer fills in personal data (e.g. name, e-mail address, telephone, etc.) in the special Order Form available in the online store, in order to submit his/her order for products and/or services to the Company. The Company, as the Processor, collects the information absolutely necessary for the processing of the above transactions, which is registered by the Customer (“Personal Data” or “Data”). The Customer Data is retained by the Company for the period of time required for the fulfillment of the sales contract with the Customer and in any case for a period not exceeding 5 years from the termination or expiration of this contract, as defined by the statute of limitations for any claims and/or winding up proceedings. The tax data, as well as any other data required for control purposes by the supervisory authorities, will be kept for as long as the current Greek legislation requires. After this period, they will be destroyed in a safe way, provided that their maintenance is no longer required to meet the above purpose or to meet the Company’s business, tax, or accounting requirements or to defend its rights before a Court or Authority. Access to Customer Data is given only to absolutely necessary staff of the Company, who is committed in maintaining confidentiality and to our partner companies who process the Data as Executors of the Processing on our behalf and in accordance with our orders. For more information about the processing of your Personal Data and the exercise of your rights, read the Privacy Policy.
Newsletters
This website provides the User with the opportunity to subscribe to the Company’s mailing lists in order to receive Newsletters. The User reserves the right at any time to be deleted from the respective lists. Acceptance of the terms is mandatory for the User who chooses to accept the update via Newsletters.
The Company does not bear any responsibility in cases where the newsletters do not reach their recipients. The Company makes every effort with ISP’s (Internet Service Providers) for safe delivery of its Newsletter.
The User is advised to check the spam folder frequently, as newsletters may end up there. Also, the User can place the newsletter email address of the Company in his/her safe list in order to promptly receive the Newsletter.
Our Company uses an external provider to identify (tracking) the recipients of newsletters. We do not provide third parties with any information about name, surname, home address.
The Company allows only to assigned individuals working in the Company to access the User’s Personal Data and it is generally prohibited for persons to access any Personal Data without prior authorization.
In very rare cases the Personal Data may be disclosed to companies that cooperate with the Company, but always with conditions that have to do with the promotion and execution of your order and with the aim that the User’s Personal Data will not be used for illegal purposes.
Final Provisions
Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. Similarly, the site has been created and is controlled by the Company in Athens and the Greek Legislation will guide the site use and its interpretation.
Any dispute that arises and which arises from the contractual relationship between the Company and the Customer, competent for its resolution are the Courts of Athens in Greece.
The protection provided by the provisions of the law on distant contracts, as well as the current terms, apply to transactions only with natural persons, who are trading for reasons that do not fall within their commercial, craft, business or free trade activity.
If any part of the contract of sale, in accordance with these terms, is found to be void or unenforceable by a court decision, the remaining parts of the contract will remain in force. The Company may enter into an agreement for the assignment of its obligations to an appropriate third party. Counter wise, the Customer will not be entitled to assign or transfer his/her rights or obligations.
All notifications must be made in writing (by hand, by e-mail or by letter of first class, which will be deemed to have been delivered 48 hours after posting).
Terms of Use of the Website
Secure Transactions
The Company is not liable for any technical problems that may arise for Users, both during the visit and during the use of the website tripokaridos.store and which are related to the operation and compatibility of the user’s infrastructure.
In addition, the Company is not liable for acts or omissions of third parties and mainly for unauthorized interventions of third parties regarding the products, services and information available through its website.
Confidentiality Insurance of the Transfer of Personal Data
All web traffic (file transfer) between this site and your browser is encrypted and transferred over the HTTPS protocol using SSL (Secure Sockets Layer).
Controlled Access (firewall)
Access to the Company’s systems (servers) is controlled by a firewall, which allows the use of only specific services by Customers / Users, while at the same time prohibiting access to systems and databases that contain confidential data and information about the Company.
User Identification
There are two data entries used to identify the User: Username and the Personal Security Code (Password). Each time the User enters his/her data, he/she is given access to his/her personal account. This process is achieved safely, both due to the encryption of data during their transfer via the Internet, and the encryption of data on the servers of the Company. According to the same standards, the User is given the opportunity to change the Personal Security Code (Password), as often as he/she wishes. After entering the code of his/her choice, the code is encrypted and stored in the Company’s systems to guarantee the maximum security. For this reason, the only one who knows the Personal Security Code (Password) is himself/herself and, is solely liable for maintaining the confidentiality of these passwords, by third parties. The Company does not have the ability to know the secret Personal Security Code (Password), but it can reset it. In case of loss or leakage of this code, the User must immediately notify the Company, otherwise the Company is not liable for the use of the Personal Security Code (Password), by any unauthorized person.
The online store tripokaridos.store of the Company, in no way discloses or publishes User Personal Data and information. Personal Data is used exclusively for the good execution of transactions. All information is encrypted and stored in complete security.
For security reasons, the User is suggested to change his/her personal secret password (password) at regular time intervals and to avoid using easily traceable codes (e.g. date of birth). It is also suggested to use symbols in addition to letters and numbers, to create the personal secret password.
Confidentiality of Transactions
The same basic principles that govern classic transactions apply in the case of e-commerce. Confidentiality is taken for granted. Any information transmitted by the member/user of the Company, is highly confidential and the Company has taken all necessary technical and organizational measures, so that they can be used only within the permitted framework of the services provided, such as:
Update
These terms of use of the Website may be amended from time to time to accommodate changes and modifications to the regulatory framework. We encourage you to check our website at regular intervals so that you can see any current updates.
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