Product Return

Right of withdrawal from distant contracts under Greek Law 2251/1994 (as amended and in force) – Return of products

The Customer can easily return the products he/she has bought from the online store within fourteen calendar days from the date of receipt. The Customer may return the product(s) at his/her own expense, to 387, Syggrou Avenue, Paleo Faliro, 17564, Greece.

In any case, before returning the products, the Customer shall contact a representative of the Company, either by phone (Tel: +30 210 9469677) or by sending an e-mail to orders@tripokaridos.store. In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

• Within a period of fourteen calendar days from the date of delivery and in case the order contains many goods delivered separately and within a time difference between deliveries of products under the same order, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal” without stating any specific reason.
• This unjustified withdrawal requires the Customer to return the product(s) in the excellent state it was received. In particular, the returned product must be unused and in excellent condition (“as new”), as just before its sale, in its complete original packaging (box, nylon, foam, etc.), which should be intact and not torn or damaged, including all contents (instructions for use, specifications and warranties, connection cables, installation software, etc.).

Additionally in order for the product to be returned, the original purchase document (e.g., retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are recorded on the purchase document.

• The return of the product is accepted, only if the Customer has already paid any amount charged by the Company for the shipment of the product to him/her and the shipping fees for its return.
• The withdrawal statement is exercised in writing by completing the relevant form and sending it either by email to orders@tripokaridos.store or to the Company’s’ postal address ( 387 Syggrou Ave., P. Faliro, Athens, 17564, Greece, and the Company will confirm in writing the receipt of the withdrawal statement as soon as it is received.
• The Customer should return the product(s) within fourteen calendar days from the date the withdrawal was sent to the Company. Should the customer wishes the Company, may pick up the product on his behalf under a fee equal to the shipping cost.
• Following the withdrawal statement, the Company shall return to the Customer the price paid for the returned product(s). In case the price was paid via debit to the Customers credit card the Company will notify the bank to cancel the related transaction. Following this information, the Company bears no responsibility for the time and manner of execution of the reversal by the Bank, which is regulated by the contract drawn up between the issuing bank and the Customer.
• The refund of the price due to Customer withdrawal will be executed no later than fourteen working days from the time the Company received proven knowledge of its withdrawal.
• Delivery costs are nonrefundable, only if the Customer had chosen a method of delivery other than the lower cost standard delivery method offered by the Company.
• The Customer will be required to compensate the Company, in case if he/she used the product(s) in other ways than what is indicative for the determination of the nature, characteristics and operation of the goods. Suring the period before the declaration of withdrawal, the Company is entitled to agree with the Customer its compensation or its set-off with other charges/costs.
• A gift that was sent together with a product sold, will have to be returned together with the product; otherwise the value of the gift will be deducted from the returned amount.

The right of withdrawal does not apply to:

• Products that are not suitable for return, for sanitary reasons (e.g. headphones, hands free, etc.) and/or hygiene reasons and have been unsealed after delivery, such as personal care items.
• Products that have been used, or have been customized by for example registering a device, or engraving a name.
• Sealed audio or video files or sealed computer files, unsealed after delivery and in particular: CDs, DVDs, books, open digital and USB storage media, open source software / games and games, products containing internet connection which is activated, products that lack the serial number, open digital memories and USB storage media.
• Service contracts after the full provision of the service if the execution started with the previous explicit consent of the Customer and with his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the Company.
• In cases of supply of digital content not provided on a physical medium, provided that the execution started with the prior explicit consent of the Customer and the confirmation on his part that he loses the right of withdrawal.

Claims due to defect or lack of contracted property

The withdrawal, as described above, does not apply to defective products or products in which there is a lack of the agreed quality, which is covered by their respective warranties.

Seller’s liability for actual defects or lack of agreed properties

In case of liability of the Company for a real defect or for lack of contracted characteristic or function of the product (“legal guarantee”), the Customer is entitled at his/her choice: to request free of charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, to request a price reduction or to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a characteristic or function to be considered contracted, it must have been agreed in writing. If the Customer chooses the repair or replacement of the product, the Company shall do so at a reasonable time.

The above Customer rights (Law: AK 540) expire after two years when the product concerned is a mobile phone.

In any case, if the Customer finds a defect, he/she has the option to contact the online store immediately after delivery the same day or the next business day at 210 9469677 or email orders@tripokaridos.store. If a product is declared defective by the Customer, the Company expressly reserves the right to check the product by competent technicians.